Do you have a question about your order? Then please read our FAQ below, which contains the most frequently asked questions. You'll likely find an answer there! Don't want to do that? Then you can always contact us.
Where is my package?
We usually take 1 - 5 business days to ship out your order. Once shipped, the in transit time is expected to take 1 - 5 business days. This is because we are an environmentally conscious company and do not want to send out only a few orders per day. We collect the packages in large quantities and only send them out once we have reached our minimum threshold. We hope you understand and would like to help us create a better and healthier world.
It's been 10 business days and I haven't received my package yet?
We are sorry this has happened... Have you checked the track & trace code? It can happen that packages are held up at customs. Please wait another 3 days. We apologize for the inconvenience, but in 99% of cases, the package will still be delivered. Have you waited 5 business days plus an additional 3 days? If so, please contact us and we will find a solution together.
Where can I find my tracking code?
As soon as your order is shipped, you will automatically receive a tracking code. It takes about 2-4 days for a tracking code to be delivered. Also check your spam folder, as our emails can sometimes end up there. Remember that it can take a few business days for the track & trace system to become active.
How can I track my order?
You can track your order using the tracking code you received by email. Enter the tracking number on our tracking page to find out the status of your delivery. You can do this on this page.
I am not satisfied with my package.
Please contact us with an explanation + photo/video of the problem and we will help you as soon as possible.
Most questions have already been answered here, so it is not necessary to contact us! Of course, you can always contact us if you do not find an answer to your question.
Was your question not answered? Then simply contact us and we will respond within 12h to 24h!
You can reach us either here: Contact form
or at the email: contact@byvaruna.com
Phone number: +44 7532 751 706
Company address:
MX GLOBAL LTD | ByVaruna
Company number: 15190697
124-128 City Road, London, EC1V 2NX, UK
Director: Marius Schäffer
Email: contact@byvaruna.com
Phone number: +44 7532 751 706
